REFUND AND CANCELLATION POLICY

Effective Date: January 3, 2026
Last Updated: January 3, 2026

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1. INTRODUCTION

This Refund and Cancellation Policy explains our policies regarding refunds, cancellations, and returns for products and services purchased from Zodiac Zap ("we," "us," "our").

Please read this policy carefully before making a purchase. By completing a purchase, you acknowledge that you have read, understood, and agree to this policy.

All purchases are subject to our Terms of Service and Privacy Policy, which are incorporated by reference.

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2. NATURE OF OUR PRODUCTS

Zodiac Zap provides digital products and services that are delivered electronically. Our products include:

One-Time Digital Reports:
• Natal Birth Chart Reports
• Numerology Reports
• Tarot Card Readings
• Compatibility Reports
• Career Analysis Reports

Subscription Services:
• Daily Horoscopes
• Weekly Horoscopes
• Monthly Horoscopes
• Yearly Horoscopes
• Lunar Return Reports
• Tarot Subscription Readings

Free Member Features:
• Daily Sun Sign Horoscopes
• Transit Alerts
• Life Path Number Summaries

Because our products are digital and personalized, they are generated and delivered instantly upon purchase or at scheduled intervals for subscriptions.

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3. NO REFUND POLICY FOR DIGITAL PRODUCTS

3.1 General No Refund Policy

Due to the nature of digital products and instant delivery, all sales are final, to the extent permitted by applicable law.

Once a report has been generated and delivered (typically within 60 seconds of purchase), we are unable to offer refunds or exchanges. This policy is in accordance with standard industry practices for digital goods.

Important: This policy does not exclude, restrict, or modify any consumer guarantees, rights or remedies you may have under the Australian Consumer Law or other applicable consumer protection laws that cannot be excluded by agreement. If the product is not delivered, is materially defective, or is not as described, you may be entitled to a remedy regardless of this policy (see Section 14).

3.2 Why No Refunds?

• Instant Delivery: Reports are generated immediately and cannot be "returned"
• Personalized Content: Each report is uniquely created for you and cannot be resold
• Digital Nature: You retain access to the digital content after delivery
• Processing Costs: Payment processing fees are non-recoverable

3.3 Acknowledgment

By completing your purchase, you acknowledge and agree that:
• You understand the product is delivered digitally and instantly
• You waive any right to a "cooling off" period or withdrawal right
• The purchase is final upon delivery of the digital product
• You have read the product description and understand what you are purchasing

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4. EXCEPTIONS TO THE NO REFUND POLICY

While we maintain a strict no refund policy, we will consider refund requests in the following exceptional circumstances:

4.1 Technical Failures

Refund Eligible:
• Report was paid for but never generated
• Email delivery completely failed (not due to your email settings)
• Report file is corrupted and cannot be opened
• Subscription payment processed but no report was delivered
• Technical error on our end prevented service delivery

Not Refund Eligible:
• Report delivered to spam folder
• Email filters or inbox rules blocked delivery
• You provided an incorrect email address
• You deleted the email before opening it
• Your email provider rejected our emails

Action Required: Contact support within 48 hours of purchase with your order number. We may extend this timeframe where required by applicable consumer protection laws.

4.2 Duplicate Purchases

Refund Eligible:
• Accidental duplicate charge for the same product within 24 hours
• Multiple charges processed due to system error

Not Refund Eligible:
• Intentional purchase of the same report type (e.g., natal chart at different times)
• Purchasing different products
• Reordering after account deletion

Action Required: Contact support within 7 days with proof of duplicate charges.

4.3 Incorrect Product Delivered

Refund Eligible:
• You paid for Product A but received Product B due to our system error
• Report contains someone else's information due to a database error

Not Refund Eligible:
• You ordered the wrong product by mistake
• You changed your mind after seeing the report
• The report doesn't match your expectations

Action Required: Contact support within 7 days with details of the discrepancy.

4.4 Billing Errors

Refund Eligible:
• You were charged an incorrect amount (different from displayed price)
• Subscription charged after cancellation was processed
• You were charged for a subscription tier you didn't select

Not Refund Eligible:
• You forgot about a subscription renewal
• You didn't notice the subscription price before purchasing
• Currency conversion fees from your bank

Action Required: Contact support within 14 days with your order number and bank statement showing the incorrect charge.

4.5 Fraudulent Charges

Refund Eligible:
• Unauthorized charges on your account that you did not make
• Evidence of account compromise

Action Required:
• Contact support immediately
• File a fraud report with your bank
• Provide evidence of unauthorized access
• Change your account password

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5. SUBSCRIPTION CANCELLATIONS

5.1 How to Cancel a Subscription

You may cancel your subscription at any time through:

Method 1: Account Dashboard
1. Log into your account at zodiaczap.ai
2. Go to "Account Settings" or "Subscriptions"
3. Select the subscription you want to cancel
4. Click "Cancel Subscription"
5. Confirm cancellation

Method 2: Contact Support
• Email: support@zodiaczap.ai
• Subject: "Cancel Subscription"
• Include: Your email address and subscription details

5.2 When Cancellation Takes Effect

• Cancellation takes effect at the end of your current billing period
• You will continue to receive reports through the end of the paid period
• No refund is provided for the remaining days/weeks/months of the current billing cycle
• Your subscription will not renew for the next billing period

Example:
• You have a monthly horoscope subscription that renews on the 15th of each month
• You cancel on January 10th
• You will continue to receive reports until February 15th
• You will not be charged on February 15th
• Your subscription ends on February 15th

5.3 No Partial Refunds

We do not provide pro-rated refunds for cancelled subscriptions. You will retain access to your subscription benefits through the end of your paid period.

This means:
• Cancelling a monthly subscription 1 day after renewal = no refund for the month
• Cancelling a yearly subscription 1 month after renewal = no refund for the remaining 11 months

5.4 Reactivating a Cancelled Subscription

If you cancel and later wish to reactivate:
• You can resubscribe at any time
• You will be charged at the current subscription price (which may differ from your original price)
• Your subscription will start fresh from the reactivation date

5.5 Failed Payment and Automatic Cancellation

If your subscription payment fails:
1. We will attempt to process payment again after 3 days
2. If payment fails again, we will send you an email notification
3. We will make a final attempt after 7 days
4. If the third attempt fails, your subscription will be automatically cancelled
5. No refund is owed as no successful charge was made

You are responsible for:
• Maintaining valid payment information
• Ensuring sufficient funds are available
• Updating expired credit cards

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6. DISSATISFACTION WITH CONTENT

6.1 Subjective Opinions

We cannot offer refunds based on:
• Disagreement with astrological interpretations
• Disappointment that predictions didn't come true
• Personal dislike of the writing style or tone
• Belief that the report is inaccurate
• Expectation that content would be different
• Change of mind after purchase

Important Disclaimer: Astrology, numerology, and tarot are metaphysical practices offered for entertainment and self-reflection purposes. They are not scientifically proven, and interpretations are subjective. We cannot guarantee that you will agree with or find value in the content.

6.2 Quality Concerns

If you believe a report has legitimate quality issues (not subjective content disagreement), please contact us:
• Grammatical errors throughout the report
• Missing sections or incomplete content
• Technical rendering issues (images not displaying, etc.)

We will review your concern and may:
• Regenerate the report if a technical error occurred
• Provide additional clarification or support
• Offer a credit toward a future purchase (at our discretion)

We will not provide refunds for subjective quality assessments.

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7. DATA ACCURACY AND USER RESPONSIBILITY

7.1 Accurate Information Required

The quality and accuracy of our reports depend on the information you provide. We are not responsible for inaccuracies in reports caused by:
• Incorrect birth date provided
• Wrong birth time entered
• Inaccurate birth location specified
• Estimated or unknown birth times
• Typos or data entry errors

7.2 No Corrections After Delivery

Once a report has been generated and delivered, we cannot:
• Modify the existing report with corrected information
• Regenerate the report with updated data
• Provide a refund because the wrong information was entered

Solution: If you need a report with corrected information, you must purchase a new report with the accurate details.

Prevention: Always double-check your information before completing your purchase.

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8. REFUND REQUEST PROCESS

8.1 How to Request a Refund

If you believe you qualify for a refund under the exceptions listed in Section 4, follow these steps:

Step 1: Contact Support
• Email: support@zodiaczap.ai
• Subject Line: "Refund Request - [Order Number]"

Step 2: Provide Required Information
• Your full name
• Email address associated with your account
• Order number or transaction ID
• Date of purchase
• Product name
• Detailed explanation of why you believe you qualify for a refund
• Any supporting documentation (screenshots, error messages, etc.)

Step 3: Wait for Review
• We will review your request within 3-5 business days
• We may contact you for additional information
• You will receive a decision via email

8.2 Review Process

Our refund review process includes:
• Verification of your purchase
• Review of our delivery logs
• Assessment of your eligibility based on this policy
• Consideration of any extenuating circumstances

8.3 Refund Decisions

If Approved:
• We will process your refund within 5-7 business days
• Refunds are issued to the original payment method
• You will receive an email confirmation
• It may take 5-10 business days for the refund to appear in your account (depending on your bank)

If Denied:
• We will explain why your request does not qualify for a refund
• You may appeal the decision by providing additional information
• Final decisions are at our sole discretion

8.4 Partial Refunds

In rare cases, we may offer a partial refund or account credit as a goodwill gesture, even if you don't qualify for a full refund. This is entirely at our discretion and does not set a precedent for future requests.

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9. CHARGEBACKS AND DISPUTES

9.1 Contact Us First

Before filing a chargeback with your bank, please contact us directly. Most issues can be resolved quickly through our support team.

Filing a chargeback without contacting us first:
• Delays resolution
• May result in account suspension
• Can affect your ability to make future purchases
• Does not guarantee you will win the dispute

9.2 Chargeback Consequences

If you file a chargeback without first attempting to resolve the issue with us, we may take the following fraud prevention measures:
• Your account may be suspended pending investigation
• Access to reports and services may be temporarily revoked while we review the dispute
• We will provide evidence to your bank/card issuer demonstrating that the service was delivered as described
• If the chargeback is found in our favor, you remain liable for the original charge plus any chargeback fees we incur
• Chargebacks determined to be fraudulent (services delivered as described but payment disputed in bad faith) may result in permanent account termination and potential legal action for fraud recovery

9.3 Legitimate Disputes

We understand that legitimate disputes occur (fraud, unauthorized charges, etc.). If you have a valid concern:
• Contact us immediately at support@zodiaczap.ai
• We will work with you to resolve the issue
• We can often issue refunds faster than the chargeback process
• This approach protects your account standing

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10. FREE MEMBER FEATURES

10.1 No Purchase Required

Free member features (daily sun sign horoscopes, transit alerts, life path summaries) are provided at no cost to members with active accounts.

10.2 No Refund Applicable

Since these features are free, no refunds are applicable. However:
• You may cancel your account at any time
• Free features may be modified or discontinued at any time
• Access is subject to our Terms of Service

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11. PROMOTIONAL OFFERS AND DISCOUNTS

11.1 Limited Time Offers

Promotional discounts and special offers:
• Are subject to specific terms and conditions
• May have expiration dates
• Cannot be combined with other offers (unless stated)
• Are non-transferable

11.2 No Price Adjustments

If you purchase a product at regular price and it later goes on sale:
• We do not provide retroactive discounts
• We do not refund the price difference
• Sales are subject to change without notice

11.3 Coupon Codes

• Must be entered at checkout before completing purchase
• Cannot be applied to past purchases
• Are void if obtained through unauthorized means
• May have usage limits or restrictions

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12. ACCOUNT TERMINATION AND REFUNDS

12.1 Voluntary Account Closure

If you choose to close your account:
• No refunds are provided for past purchases
• Active subscriptions will be cancelled (no refund for current period)
• You will lose access to your account dashboard and past reports
• You may download your reports before closing your account

12.2 Involuntary Account Termination

If we terminate your account due to Terms of Service violations:
• No refunds will be provided
• All subscriptions will be immediately cancelled
• You forfeit access to all services
• Depending on the violation, we may pursue legal action

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13. MODIFICATION OF THIS POLICY

13.1 Right to Modify

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date.

13.2 Impact on Existing Purchases

• Policy changes apply to purchases made after the change date
• Purchases made before a policy change remain subject to the policy in effect at the time of purchase
• For material changes, we will make reasonable efforts to notify you via email

13.3 Your Responsibility

It is your responsibility to review this policy periodically. Continued use of our services after changes are posted constitutes acceptance of the modified policy.

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14. LEGAL RIGHTS

14.1 Consumer Protection Laws

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws, including:
• Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010)
• EU Consumer Rights Directive
• UK Consumer Rights Act
• FTC regulations (USA)
• Other applicable local laws

If any provision of this policy conflicts with your statutory consumer rights, your legal rights take precedence, and that provision shall be read down or severed to the minimum extent necessary.

14.2 Statutory Rights

Some jurisdictions provide consumers with statutory rights that cannot be waived or excluded by contract. This policy does not affect those rights. To the extent permitted by law, our liability is limited as set out in this policy and our Terms of Service.

14.3 Australian Consumer Law

If you are an Australian consumer, our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For digital products, a "major failure" includes where:
• The product is not delivered at all
• The product would not have been purchased by a reasonable consumer fully aware of the nature and extent of the failure
• The product is substantially unfit for its normal purpose and cannot easily be made fit within a reasonable time

Subjective dissatisfaction with astrological interpretations, or disagreement with the content of reports that were delivered as described, does not constitute a major failure under Australian Consumer Law.

14.4 Exceptions for Specific Jurisdictions

European Union: You may have additional withdrawal rights under EU consumer law. However, for digital content supplied immediately with your prior express consent and acknowledgment that you lose your right of withdrawal, the standard 14-day withdrawal period may not apply.

United Kingdom: UK consumers have specific rights under the Consumer Contracts Regulations. Similar to EU rules, immediate digital delivery with consent may affect withdrawal rights.

Australia: See Section 14.3 above for your rights under Australian Consumer Law.

If you believe you have additional rights under your local laws, please contact us at support@zodiaczap.ai for clarification.

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15. CONTACT INFORMATION

15.1 Support Contacts

For refund requests, cancellations, or questions about this policy:

Email: support@zodiaczap.ai
Subject: "Refund Request" or "Cancellation Request"
Website: https://zodiaczap.ai

15.2 Response Times

• Initial response: Within 24-48 hours (business days)
• Refund request review: 3-5 business days
• Refund processing: 5-7 business days (if approved)

15.3 Business Days

Business days are Monday through Friday, excluding US federal holidays.

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16. SUMMARY OF KEY POINTS

Please remember:

• All sales are final - Digital products cannot be returned or refunded after delivery

• Instant delivery - Reports are generated and sent within 60 seconds

• Check your information - Verify birth details before purchasing

• Subscriptions are cancellable - Cancel anytime, effective at end of billing period

• No partial refunds - Cancelling mid-cycle does not result in a refund

• Technical issues qualify - Contact us within 48 hours if report wasn't delivered

• Contact us first - Don't file a chargeback before reaching out to support

• Read product descriptions - Make sure you understand what you're purchasing

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17. ACKNOWLEDGMENT

By making a purchase from Zodiac Zap, you acknowledge that:

• You have read and understood this Refund and Cancellation Policy
• You agree to be bound by its terms
• You understand that digital products are non-refundable after delivery
• You acknowledge that astrology, numerology, and tarot are subjective practices
• You accept responsibility for providing accurate information
• You waive any right to a cooling-off period for digital products
• You agree to contact support before filing any payment disputes

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Last Updated: January 3, 2026
Effective Date: January 3, 2026

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Zodiac Zap
Operated by ValiDATA.AI Pty Ltd (ABN 976 864 428 93)
https://zodiaczap.ai

For questions or concerns about this policy, please contact: support@zodiaczap.ai